Incident Report available at https://drive.google.com/file/d/1ORxSZb8NYgVlmPoqnUEdTmlIua3NSl_k/view

The incident is resolved.

We are seeing recovery on all affected services and have moved to monitoring status.

Some customers are reporting concurrency limits issues. We are resetting all limits to zero for all subscriptions. This change will propagate over the next few minutes.

We have rolled out a mitigation measure and are seeing improvements in call success rate.

Calls are still failing to connect. Our team has a working hypothesis and we will post as soon as we can confirm the root cause. Next update will be in 30 min or earlier.

We are confirming that calls are not connecting in the US. Our team is still investigating. Next update in 30 min or sooner.

We're seeing an increased rate of call failures and the team is actively investigating