We have engaged our fallback authentication provider restoring access back to the Vapi Dashboard. We will continue to monitor but at this time, we are observing no further issues.

We have identified the root cause of this issue and successfully implemented a fix. We will continue to monitor but at this time are observing no further issue.

We performed critical maintenance on our analytics service, during which the Analytics charts and Insights (Boards) in the Vapi Dashboard were temporarily unavailable or returned errors. Voice calls, call handling, and all APIs operated normally throughout, with no impact to your account settings or call data. The affected features are now fully restored and we're actively monitoring. We apologize for the disruption.

We noticed a degradation in API success rate only on the daily channel from 11 A.M to 11:04 A.M. Success rate has since recovered and we are not seeing any further degradation - the team will continue to monitor the issue.

We observed an increase in API error rates between 11:00 and 11:04 am PT, affecting only the daily channel. Service levels recovered after 11:04 m PT.
We are investigating the root cause and actively monitoring API health.

We have deployed a fix for this issue and are observing full resolution. All systems are fully operational. Our team will continue to monitor.

We have deployed a fix for this issue and will continue to monitor. We have not seen any elevated error rate since 1:20PM PT.

We have implemented a fix and observed full recovery. Failures were observed beginning 5:45pm and resolved as of 6:05pm.

We observed an increase in API error rates between 12:05-12:10pm PT affecting the weekly channel. Service levels recovered after 12:10pm PT.
We are investigating the root cause and actively monitoring API health.

The incident has been resolved, and service restored as of 5:47am PDT.

Our team has identified the root cause and deployed a fix. The issue has been resolved, and all systems are operating normally. We will continue monitoring to ensure stability.

We have identified the cause of the issue and reverted the change. The issue has been resolved, and all systems are operating normally. We will continue monitoring to ensure stability.

The issue was caused by a brief DB hang that has been resolved, and all systems are operating normally. We will continue monitoring to ensure stability.

The issue was caused by a brief API latency blip that has been resolved, and all systems are operating normally. We will continue monitoring to ensure stability.

Vapi RCA - US Platform Outage, May 21, 2026

RCA: US Platform Outage (Database Connection Exhaustion)
Status: Resolved
Primary Impact: Voice calls and API requests failed; the dashboard was unavailable
Date: May 21, 2026
Customer-facing systems affected: Calls, API, Chat, Dashboard, Logs
Severity: Critical

Executive Summary

On May 21, 2026, the Vapi US platform was unavailable for approximately 4 hours and 7 minutes, beginning at 7:02 AM PT, with service restor...

The incident has been resolved and platform functionality has been fully restored. We will continue monitoring and will publish additional details if necessary.

We have noticed a higher-than-usual rate of tool calls in the daily cluster and are currently investigating the issue.

This incident has been resolved. All systems are operating normally

Chat assistants on the weekly update channel were returning empty responses after tool calls, causing conversations to stall or end unexpectedly.

We have rolled back the weekly update channel to a stable version for now to mitigate this.

Note: It impacts only chat endpoints.