There will be reactive maintenance on SIP outbound dialing infrastructure, US region

Status: Scheduled

What is affected: Our SIP infrastructure provider will upgrade the web server/API that controls outbound dialing, as part of remediating the root cause of today's incident. Inbound calls are not affected.

When: Tuesday, October 6, 21:00–21:15 PT (04:00–04:15 UTC, Oct 7)

What to expect: This work is not expected to be customer-impacting or noticeable. Outbound calls may briefly stall during the window; any impact should last less than 10 minutes.

Action needed: None

The root cause has been identified, and the issue has been resolved, with downtime experienced between 1:55 and ending at 2:07

Outbound SIP Server downtime from 1:55 to 2:07, impacting outbound calls and call transfers. Currently seeing recovery, and the team is monitoring closely.