Affected call logs have been successfully restored. We will providing a detailed RCA soon.

We have fixed the sync issue and we see new calls are showing up on the dashboard again.

We are still working on restoring the calls logs between 4:00 pm and 5:06 pm PT.

We have identified an issue in our DB read replicas that is not displaying call logs after 4 PM PT in dashboard. We are working on fixing the issue.

This does not impact active calls and we don't believe there is data loss at this time.