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Degraded

Calls are degraded on Daily channel

Feb 25 at 07:27am PST
Affected services
Vapi API

Updated
Feb 25 at 11:12am PST

We are seeing intermittent failures related to the earlier incident, slightly higher than normal amounts. The team is investigating and will share additional updates here.

Degradation is still limited to daily channel. If you are seeing instability we suggest switching to the weekly channel (in Organization Settings → Channel).

Updated
Feb 25 at 08:56am PST

The issue is resolved, the team is monitoring and continuing to work on a fix for the recurrent issue.

Updated
Feb 25 at 08:33am PST

We have identified the root cause. We did see the issue spike up again during investigation. The team is working on a fix and will update here.

In the meantime we suggest customers switch to the Weekly channel for more stability.

Created
Feb 25 at 07:27am PST

We are seeing calls being dropped on the Daily channel with ended reason "call.in-progress.error-vapifault-worker-died". The team is looking into it and will update here.