Our DB provider has escalated to the highest level. Their most senior architect is now directly involved in identifying the fix. We are collaborating closely on resolution.
We will post an update as we have news or in 30 minutes.

Our DB provider confirmed the config change which we have identified as the cause for our DB outage, which causes voice calls to drop and our dashboard to not load.
We are collaborating with our provider on an eventual fix or workaround. They have escalated this issue to the highest level of urgency on their side.
We will post an update as we have news or in 30 minutes.

We are still investigating a complete outage in Voice Calls. Our DB provider applied a configuration change at 6:44am which is causing our DB to be completely unavailable. We are working with them to get our DBs back up.

We do not have an ETA or resolution yet, however our provider has escalated the issue internally.

We will post an update as we learn more or in 30 minutes.

We are investigating an incident causing voice calls droppedl. We will publish updates as we get more information or in 30 minutes.