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Resolved

Reactive maintenance on SIP outbound dialing infrastructure, US region

Oct 10, 2026 at 4:00am UTC  –  Oct 10, 2026 at 4:15am UTC
Affected services
SIP Outbound

Resolved
Oct 10, 2026 at 4:15am UTC

Maintenance ended

Updated
Oct 10, 2026 at 4:15am UTC

Upgrade was successful. The API was unavailable for approximately one minute and is successfully sending outbound calls. Will continue to monitor health for the next 2 hours.

Created
Oct 10, 2026 at 4:00am UTC

What is affected: Outbound calling
When: Tonight, Friday, October 9, 21:00–21:15 PT (04:00–04:15 UTC, October 10).
What to expect: Non-Campaign Outbound calls may briefly stall or fail to connect during the patch over a 5-10 minute period. We will validate the remainder of the window to confirm calls connect normally, and update this page when connectivity returns and maintenance is complete.
Action needed: None.