Maintenance

Regular upgrades to cluster

We'll be adjusting our database configuration during a brief maintenance window of up to 30 minutes. During this period, API requests may experience intermittent delays or errors, but we do not anticipate any significant disruption.

We appreciate your patience and apologize for any inconvenience this may cause.

We are scheduling a 4 hour maintenance window 2025-06-28 1-5pm PT to upgrade the version of our dedicated SIP infrastructure. There may be some disruption to calls during this time.

We’re currently performing maintenance on our analytics database. As a result, call exports from the weekly cluster may return blank CSV files until maintenance is complete.

If you run into this issue and need to export data, please temporarily switch your organization’s export setting to daily, then revert back to weekly after exporting.

Maintenance will finish by 6 PM PST today. Thank you for your patience.

Maintenance is completed

Weekly cluster is under additional monitoring and maintenance after update. We should have things resolved by tonight

We need to perform an upgrade on our SIP service. Therefore, the SIP service needs a restart. It should be a quick restart but there might be some disruption with ongoing calls and incoming calls, during the restart.

We are rolling out an important update to our database. Call logs and analytics may be impacted during this period.

We appreciate your patience and apologize for any inconvenience this may cause.

We are rolling out security patches and important updates to our database. This would need a restart of all our database servers.
Restarts are quick but there could be a few seconds of intermittent unavailability.

We will be making changes to our SIP infrastructure which may result in some service degradation, especially for SIP REFER's and outbound calls.