Maintenance

January 2025
Jan 29, 2025
1 maintenance

SIP cluster scaling

Maintenance

Resolved Jan 29 at 08:00pm PST

We will be retrying our deployment of SIP cluster to make sure we are ready for upcoming scale. There might be some minor disruptions wrt connecting SIP calls, but we will be closely monitoring the situation and complete the migration swiftly.

Jan 24, 2025
1 maintenance

SIP cluster scaling

Maintenance

Resolved Jan 24 at 05:40am PST

We will be scaling our SIP cluster in the production environment. While we do not anticipate significant disruptions, there may be intermittent issues when creating phone numbers through with "vapi" provider and placing calls to those numbers. Our team will closely monitor the process and address any problems as quickly as possible. We appreciate your patience and understanding during this maintenance period.
Twilio, vonage number and web calls will not be impacted in any capacity.

February 2025
No maintenance
March 2025
Mar 26, 2025
1 maintenance

Upgrade SIP infrastructure

Maintenance

Resolved Mar 26 at 07:00pm PDT

We are rolling out some major infra changes to our SIP infrastructure that should make it more stable.
There should not be any downtime but could be some cases of call drops that rely on SIP during the infrastructure rollout.

Mar 15, 2025
1 maintenance

NeonDB Scheduled Maintenance: DB endpoing restart

Maintenance

Resolved Mar 15 at 05:00am PDT

Neon is doing scheduled maintenance in our region us-west-2: https://neonstatus.com/aws-us-west-oregon/incidents/01JP2WGPKFV2GDV4QSKV8F8NGP.

This will require a restart of our endpoint that will result in seconds of downtime. We have marked off the block of time in which this restart will likely happen.

Mar 08, 2025
1 maintenance

Kubernetes cluster upgrades

Maintenance

Resolved Mar 08 at 11:00am PST

We're rolling out Kubernetes cluster upgrades for security and reliability.