Maintenance

April 2025
Apr 24, 2025
1 maintenance

Auth DB restart

Maintenance

Resolved Apr 24 at 10:00pm PDT

We will be performing a brief restart of our authentication database to accommodate increased scale. This maintenance is expected to complete within one minute. We appreciate your patience and apologize for any inconvenience.
Should only impact the signin & signup on dashboard. Calls and other APIs will not be impacted by it.

Apr 15, 2025
1 maintenance

Upgrading Weekly API

Maintenance

Resolved Apr 15 at 12:12pm PDT

Upgrade complete

1 previous update

May 2025
May 03, 2025
1 maintenance

Upgrading Weekly Cluster

Maintenance

Resolved May 03 at 08:20pm PDT

Regular upgrades to cluster

June 2025
Jun 30, 2025
1 maintenance

Database maintenance

Maintenance

Resolved Jun 30 at 10:00pm PDT

We'll be adjusting our database configuration during a brief maintenance window of up to 30 minutes. During this period, API requests may experience intermittent delays or errors, but we do not anticipate any significant disruption.

We appreciate your patience and apologize for any inconvenience this may cause.

Jun 28, 2025
1 maintenance

Version upgrade for dedicated SIP instances

Maintenance

Resolved Jun 28 at 01:00pm PDT

We are scheduling a 4 hour maintenance window 2025-06-28 1-5pm PT to upgrade the version of our dedicated SIP infrastructure. There may be some disruption to calls during this time.

Jun 24, 2025
1 maintenance

Weekly cluster call export maintenance

Maintenance

Resolved Jun 24 at 08:00am PDT

We’re currently performing maintenance on our analytics database. As a result, call exports from the weekly cluster may return blank CSV files until maintenance is complete.

If you run into this issue and need to export data, please temporarily switch your organization’s export setting to daily, then revert back to weekly after exporting.

Maintenance will finish by 6 PM PST today. Thank you for your patience.

Jun 03, 2025
1 maintenance

Weekly cluster maintenance

Maintenance

Resolved Jun 03 at 07:28pm PDT

Maintenance is completed

1 previous update

Jun 02, 2025
1 maintenance

Weekly cluster maintenance

Maintenance

Resolved Jun 02 at 11:00am PDT

Weekly cluster is under additional monitoring and maintenance after update. We should have things resolved by tonight