Previous incidents

Dec 05, 2025

ElevenLabs Transcriber Performance Degraded

Degraded

Resolved Dec 05 at 04:26pm PST

The issue has been resolved and we will continue monitoring the situation. We recommend setting up transcriber fallbacks to avoid any failed calls in such situations - https://docs.vapi.ai/api-reference/assistants/create#request.body.transcriber.ElevenLabsTranscriber.fallbackPlan

1 previous update

Dashboard unavailable due to Cloudflare Issues

Downtime

Resolved Dec 05 at 01:27am PST

The Vapi dashboard is now available after cloudflare have applied the fix. We will continue to monitor to ensure no further disruptions.

1 previous update

Dec 04, 2025

Calls are impacted.

Degraded

Resolved Dec 04 at 01:24pm PST

The system has recovered. We are now working on monitoring the failures closely.

1 previous update

Dec 01, 2025

Authentication system maintenance

Maintenance

Resolved Dec 01 at 09:00pm PST

We’re performing a planned resize of our authentication database, which will require a brief restart of the instance.
During this window, users may experience elevated errors when signing in or signing up.
Call functionality will not be affected.
The process is typically completed within one minute.

Previous updates