Previous incidents
SIP Infrastructure Outage
Resolved Apr 14, 2026 at 3:27pm UTC
The issue has been resolved. After applying the remediation, we monitored the affected systems and confirmed stable operation. All services are functioning normally.
4 previous updates
Elevated Error Rates with Soniox Transcriber
Resolved Apr 2, 2026 at 11:30am UTC
We are currently observing elevated error rates affecting calls that use the Soniox transcriber. Impacted calls may terminate unexpectedly with the ended reason call.in-progress.error-vapifault-soniox-transcriber-failed.
While we work to resolve this, we recommend switching to an alternative transcriber or configuring a transcriber fallback plan to ensure call continuity. You can set up fallbacks by following the guide here: https://docs.vapi.ai/customization/transcriber-fallback-plan
We ar...
Degraded API performance on Daily and Weekly channels
Resolved Mar 25, 2026 at 8:53pm UTC
We observed an elevated rate of API errors from 1:28pm to 1:39pm PDT. The errors have since resolved. We are closely monitoring API performance and investigating the root cause.
Elevated Call Failure Rate on Weekly
Resolved Mar 21, 2026 at 5:46am UTC
Incident Report, March 19, 2026
Impact: A service disruption affected inbound and outbound call reliability on the Daily and Weekly channel. Some calls failed to connect with transport-never-connected, worker-not-available, worker-died, and deepgram-transcriber-failed end reasons.
Timeline (all times PDT):
12:20 PM We detected elevated call failure rates on the Weekly production cluster.
12:22 PM We published a status page incident and began investigating.
**1...
5 previous updates
Elevated errors in daily and weekly channels
Resolved Mar 19, 2026 at 8:40pm UTC
Resolved — The issue causing degraded performance has been identified and mitigated as of 13:45 PDT. All services are operating normally. We will continue to monitor and provide an update if needed.
4 previous updates
Daily channel - Calls & dashboard are impacted
Resolved Mar 12, 2026 at 4:22pm UTC
Resolved — The issue causing degraded performance has been identified and mitigated as of 8:22 AM. All services are operating normally. We will continue to monitor and provide an update if needed.
1 previous update
Some GPT 5.2 calls failing with inference issues
Resolved Mar 19, 2026 at 6:51pm UTC
The issue has been resolved we're not seeing any further degradation
1 previous update
Call Degradation on Daily
Resolved Mar 4, 2026 at 4:17pm UTC
The issue has been resolved and all systems are operational.
1 previous update
Vapi Voice "Emma" is temporarily unavailable
Resolved Mar 4, 2026 at 4:04pm UTC
The issue has been resolved and the voice is currently usable. We still recommend setting up fallbacks for any voices for the future to avoid call drops -
https://docs.vapi.ai/voice-fallback-plan
1 previous update